To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may have a leak that is hard to detect such as a leaky toilet or faucet.
Or, you may want to check the time period covered by your bill. Your bill will show the actual dates included which could shed light on your water usage activities.
What do I do if I am experiencing low pressure?
Check for possible leaks, or if you have a Pressure Reducing Valve (PRV) the very fine screen may be dirty or clogged which can cause low, fluctuating or no water pressure. Cleaning these screens may improve your pressure.
Why is my water discolored?
A repair could have been completed recently, or flushing the lines.
What chemicals does our utility add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received your payment after the new bill was created or we may not have received it yet. Call our office and we will help you solve the problem.
